The KPI Trap Explained in 20 Seconds #Shorts
#Shorts
A metric is supposed to tell you the truth.
Until people start working for the metric instead of the purpose.
That's the warning behind Goodhart's Law, captured in Marilyn Strathern's famous formulation:
"When a measure becomes a target, it ceases to be a good measure."
In engineering, a part can pass inspection and still fail in service.
In business, every KPI can turn green while customers quietly leave.
The tolerance passed.
The product failed.
The checklist smiled.
The customer didn't.
TEST WHAT MATTERS.
#ISTCKonnect #Engineering #GoodhartsLaw #Quality #SystemsThinking
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